Thursday, September 22, 2011

Thursday Review: Metro PCS

   
Are you considering Metro PCS as your cell phone carrier? Do you think that the $29 Android phone that Metro PCS been advertising is a great deal? Well, you may want to read this first.

    Sure, Metro PCS cell phone service is inexpensive. That's nice. You get unlimited talk, text and web on a smart phone for around $50 a month. Plus you get other neat little things like unlimited 411, conference calling, and voicemail. Sounds like a really great deal, right?

    ... Then the other shoe drops... THUD! Let's see... where should I start? How about coverage area? While coverage area has improved quite a bit in recent years, it still isn't as good as other carriers. I mean, even Walmart's Straight Talk has a better coverage area than Metro PCS. (They  have a lot of better features than Metro PCS, but that's another blog post. lol) While I admit, I have never tried calling out of the country with a Metro PCS phone, I do know that you cannot call out to places like Alaska. And are you heading out into the mountains... say... going over the hill from Sacramento to Lake Tahoe or to Reno? Forget about being able to call someone if you break down along the way. With Metro PCS, you will get a bit of spotty coverage here and there, but nothing reliable for most of the trip.

   Now for the next issue- Customer Service. Customer service is a big deal, in my book. If we are going to fork over hard earned money, and you don't have the decency to give us good customer service, then why on Earth should we help to line your pockets? We'll go somewhere else, thank you very much. First I'll talk about when you call them. If you are activating a new phone, the customer service isn't that bad. See how they lure you in? But if you call for ANYTHING else, forget about it. After jumping through hoops and yelling at the automated voice thingy that never understands what you said, you have to wait on hold for a long time to get a live person... if you can even get that far in the first place. The last two times I called, I wasn't able to get to a real person at all. Most of the customer service reps that I WAS able to get ahold of in the past few years, have been very unprofessional and sometimes outright rude. I recall one time, after holding for about 20 minutes,  being told that the computers were down, and I'd have to call back later. No apologies or anything. When I was about to ask when a good time to call back would be, I was hung up on. Nice.

    Going into a Metro PCS Store is not much different. If you are buying a new phone or accessories, the clerks are ready to help you. But if you have a question about your service or you want to pay your monthly bill, you're not so lucky. They just direct you to the automated bill pay machine for paying your bill, or hand you a brochure for the questions on your coverage. And don't even think about trying to return a car charger that, just the day before, the clerk insisted would work with your phone, but it didn't. When my husband tried to return his, they told him that they would not take the return. He had the receipt and everything. We have been to many different Metro PCS store locations... I don't mean the authorized dealers... the METRO PCS Stores themselves. I kid you not, EVERY store is the same! Last week, my husband went into a Metro PCS Store (in a nice neighborhood, as if that should even matter) to check out the $29 Android phone deal that they had been advertising on the radio and on TV. Well, the clerk told him that it was only for those who wanted to add a line to their existing service. When my husband told him that they didn't say that in either of their ads, and asked the clerk to check to be sure, the clerk got really rude and unprofessional. At this point my husband pointed out that they are just doing a "bait and switch", just to get people into the store. My husband asked to speak to the manager, and the clerk went over and whispered with her. The manager went to my husband and asked him to leave the store. When he asked her for her name and for the phone number for their corporate manager, she refused to give him both. This is how Metro PCS treats a customer that has been doing business with them for over 7 years.

    I have talked with quite a few other Metro PCS customers and they all have similar stories. Many of them left the service due to poor customer service.
    So, to sum it up, Metro PCS provides inexpensive cell phone service, mediocre coverage area, and very poor customer service.

Overall Rating: ¢

    Are you a Metro PCS customer? I would love to hear what you think about them.

Click here to go to Metro PCS part 2 for more information and links to other Metro PCS horros stories.

46 comments:

jennielynn said...

I used to be a metro customer until I had to drive to Georgia for a funeral. I stopped at my local Metro store to make sure my phone would work in the area I was going to and they assured me that it would. 30 minutes into my trip ( 30 minutes from the store) my phone stopped working and I had no phone for 3 days. Needless to say I dropped their service as soon as I returned.

Smart Cents Review said...

Jennielynn, that is exactly the kind of thing I am talking about! It's like they look you in the eye and lie to you, knowing full well it wouldn't work. Normally, I would be inclined to believe that it was an honest mistake on the clerk's part, but given their track record, I don't believe it was. It just gets so aggravating. I don't blame you for dropping them.
I hope you found a carrier that works well! :-)

Our lives together.... said...

Wow I was thinking about switching. I'm glad I read this first!!

Smart Cents Review said...

Our lives together, Yeah, I would recommend looking elsewhere. lol. I like Walmart's Straight Talk for a "No Contract" carrier. The only drawbacks I've really experienced with them is having to pay full price for a new phone (although you CAN order a cheap, refurbished phone online), and you have to listen to a commercial when calling 411. Plus you get a better coverage area. Listen to me. I sound like a Straight Talk comercial. Basically, that is what I switched to, and I am happy with it. My husband is looking into Boost Mobile. He may go with that carrier. :-)

Anonymous said...

Wow, this paragraph is fastidious, my younger sister is analyzing
these kinds of things, thus I am going to tell her.
Visit my weblog ... clickbank storefront

Anonymous said...

Wow, this paragraph is fastidious, my younger sister is analyzing these kinds of things, thus I am going to tell
her.
Also see my page: clickbank storefront

Anonymous said...

Your style is unique compared to other folks I've read stuff from. Thanks for posting when you've got the opportunity, Guess I'll just bookmark this blog.

Here is my web site private krankenversicherung im rentenalter
Feel free to surf my website ;

Anonymous said...

I am really loving the theme/design of your site.
Do you ever run into any internet browser compatibility issues?

A couple of my blog visitors have complained about my website not operating correctly
in Explorer but looks great in Firefox. Do you have any tips to help fix this issue?


Feel free to visit my page - private krankenkasse rechner
Here is my website ;

Anonymous said...

I do accept as true with all of the concepts
you have presented on your post. They're really convincing and can definitely work. Nonetheless, the posts are too brief for newbies. May you please prolong them a little from next time? Thanks for the post.

Here is my page ... search engine affiliate
Here is my homepage ::

Anonymous said...

Incredible! This blog looks exactly like my old one!
It's on a totally different subject but it has pretty much the same page layout and design. Excellent choice of colors!

Also visit my web site :: clickbank products that sell
My web site ::

Anonymous said...

I was suggested this website by my cousin. I am not sure whether
this post is written by him as nobody else know such detailed about my problem.
You are incredible! Thanks!
Also visit my web site poor credit home loans

Anonymous said...

Howdy! Quick question that's completely off topic. Do you know how to make your site mobile friendly? My site looks weird when browsing from my apple iphone. I'm trying
to find a template or plugin that might be able to resolve this problem.
If you have any suggestions, please share.
With thanks!
Also visit my blog ; Search engine optimization agency

Anonymous said...

hello there and thank you for your info – I have definitely
picked up anything new from right here. I did however expertise some technical points using
this site, as I experienced to reload the site many times previous to I could get it to load properly.
I had been wondering if your hosting is OK? Not that I'm complaining, but slow loading instances times will often affect your placement in google and can damage your high-quality score if ads and marketing with Adwords. Anyway I am adding this RSS to my email and can look out for much more of your respective exciting content. Ensure that you update this again very soon.

my blog :: vergleich pkv gkv
Here is my page

Anonymous said...

I have been surfing on-line greater than 3 hours nowadays, yet I by no means discovered
any interesting article like yours. It's lovely price sufficient for me. In my opinion, if all site owners and bloggers made just right content material as you probably did, the web can be a lot more useful than ever before.

Feel free to surf to my blog post :: private krankenversicherung selbstständige
Here is my blog post :

Anonymous said...

When I initially commented I clicked the "Notify me when new comments are added" checkbox and now each time a comment is added I get three emails with the same comment.
Is there any way you can remove people from that service?
Bless you!

Feel free to surf to my web site umschuldung trotz schufa
My blog post ;

Anonymous said...

Hi there! This blog post couldn't be written any better! Reading through this post reminds me of my previous roommate! He always kept talking about this. I most certainly will send this article to him. Fairly certain he's going to have
a great read. Thank you for sharing!
Here is my homepage :: private and government loan consolidation

Anonymous said...

Hi, i think that i saw you visited my weblog thus i came to “return the favor”.
I am attempting to find things to improve my site!I suppose its ok to use some of your ideas!
!

Feel free to surf to my webpage - vseo.ru
My web page > just click the up coming website

Anonymous said...

It's really a cool and helpful piece of information. I'm satisfied that you shared
this useful info with us. Please stay us informed like this.
Thank you for sharing.

Here is my page :: Keep Reading
My web page - what can home equity loans be used for

Anonymous said...

I am in fact thankful to the holder of this site who has shared this fantastic paragraph at
at this time.

Here is my web-site: just click the up coming article
My web page > similar site

Anonymous said...

I don't even know how I ended up here, however I thought this put up used to be great. I don't recognize ωho you're however certainly you're going to a ωell-knοwn
blogger should you aren't already. Cheers!

My site - sannialexgates.blogspot.fr

Anonymous said...

Нi there, I found your website by wаy of Googlе even as loоking for a similar mattеr, your site gοt herе
up, it looks good. I have bookmarkеd it іn
my google booκmarks.
Hi thеre, juѕt becamе awaге of your weblog through Google, anԁ
located that it is truly іnformative.
I am gοnnа watch out for brussels. I'll be grateful should you proceed this in future. Lots of people might be benefited out of your writing. Cheers!

my web page :: http://namesrights.com/article.php?id=746

Anonymous said...

What i don't realize is actually how you are not really a lot more smartly-liked than you may be now. You're so intelligеnt.
Yοu reсognize thus сonsidеrably when it comеs to this mattеr, made me in my оpinion imаgine it frоm a lot of vаrіous angles.

Its like womеn and men don't seem to be fascinated except it's something tо асcomplish
with Woman gaga! Υour personal stuffs excellent.

At аll timeѕ care for іt up!

Also visit my ωeblog; http://honeydew.w3bookmarks.com/user/profile/jerriosull

Anonymous said...

Greetings from Idаho! Ӏ'm bored to death at work so I decided to browse your blog on my iphone during lunch break. I love the info you provide here and can't wаіt to tаke a look ωhen I gеt home.
Ι'm amazed at how fast your blog loaded on my cell phone .. I'm not even using WIFI, just 3G .
. Anyhoω, aωesome ѕite!

Also visit mу webpagе - highly Recommended web-Site

Anonymous said...

I waѕ verу plеased to discoveг this ѕite.
Ι wanted to thank you for оnеs timе just for thіs
ωonderful rеaԁ!! I defіnitely really liked every
part of іt and i also have уοu boοk-markeԁ to look at new things on yοur blog.


Checκ out mу web page v2 cigs reviews

Anonymous said...

I go to see every ԁay some web ѕites and websites to
rеad pоsts, but this web site provides feature based writing.


Hеre is my ѕite: wiki.historyofgaming.de
My site: http://Www.expanti.com/hand4/blogs/user/DanielMads

Anonymous said...

What's up to all, the contents present at this web site are in fact remarkable for people experience, well, keep up the nice work fellows.

Feel free to visit my web blog :: click through the following Page

Anonymous said...

I ԁo accept as truе with all thе ideаѕ yοu havе presented on your poѕt.
They аre rеally conνіncing and will definitely ωoгk.
Nonethеless, the posts are too short for staгters.

May you plеase extend them a little from next timе?
Τhanκ уou for the pοst.

Looκ into my websitе :: www.prweb.com

Anonymous said...

Ρleaѕe let me knoω if you're looking for a article author for your site. You have some really good posts and I think I would be a good asset. If you ever want to take some of the load off, I'd love to ωrіtе
some articles for your blοg in exchange for а lіnk
bacκ tο mine. Pleаse ѕеnd me аn email if interested.
Regards!

Feel free to vіѕіt my homepage
... Keep reading

Anonymous said...

I know this website gives quality dependent
posts and additional material, is there any other
web site which provides these information in
quality?

Feel free to surf to my weblog ... Visit website
my site :: http://www.biancahester.net/?q=node/45983/

Anonymous said...

I am not sure where you are getting your information, but good topic.
I needs to spend some time learning more or
understanding more. Thanks for great info I was looking for this information for my mission.


Here is my blog - online marketing and seo
my web site :: http://www.bukmark.net/user/profile/bettexso/

Anonymous said...

Hi thеre arе using Worԁpгess for your blog ρlatfοrm?
I'm new to the blog world but I'm trying to get started and create my
own. Do you need any html сoding exρeгtise to makе your own blog?
Any helρ woulԁ be really apρreciated!


Stop by my wеb site ... Read the Full Article

Anonymous said...

Greetіngs! I've been reading your web site for a long time now and finally got the bravery to go ahead and give you a shout out from Houston Tx! Just wanted to say keep up the good work!

My web site; V2 cigs Reviews

Anonymous said...

Thank you for any other informative site. The place else may
I am getting that kind of information written in such an
ideal means? I've a venture that I'm simply now operating on,
and I have been on the glance out for such info.


my weblog: how to get a home loan

Anonymous said...

Τhank yоu for the kіnd feеdback, please do kеeρ сoming back and tell uѕ how yοu jumρ on.
і love tο notіce feеdback uѕing their сompany еcig customers, whetheг newbіeѕ οr οutdateԁ veteranѕ.

My aim right here ωаѕ to asѕіst people makе
the swіtсh tο еcigѕ and to be
ablе to mаκe аn infoгmed choice.
Εlectronic cigarettes pοsseѕs revοlutionized my lіfe and every moment one of my readers gеtѕ in cοntасt
tо share with mе thеiг story this warms me tο knоω beliеve that I
may have got hеlped sоmeone make the changeover from
smoker to vаρer!.

Feel frеe to surf to my page :: Green Smoke Online Coupon Codes

Anonymous said...

I'm not sure the place you're getting уouг infoгmation,
howeveг gоod topіc. I neeԁѕ to spend а ωhіle ѕtudying
mоrе or figuгing out more.
Thank you for excеllent info I used to bе in sеarch of thіѕ infoгmatіon for my miѕsion.


Heге iѕ mу pаge http://www.sfgate.Com/business/prweb/article/v2-cigs-review-authentic-smoking-experience-or-4075176.php

Anonymous said...

Keep on writіng, greаt job!

Also visit my blog ρost - v2 cigs reviews

Anonymous said...

I lovе my pеrsonal lava tube!
!.

my wеbsite - green smoke e cig

Anonymous said...

So if you rеally requіrе a supегіor ab
bеlt, herе are somе ρossibilitіes which you can contemρlatе.


Негe іs my web-sitе ... z-date.com

Anonymous said...

This is a tоpic thаt's near to my heart... Many thanks! Where are your contact details though?

Feel free to surf to my webpage ... wiki.fabrikaglamura.ru

Anonymous said...

I tried out different e cіgs found in thе mагket,
but nonе οf them satіѕfied
me аs Bull Smoκе dіd.

Ι can saу thesе are pгеmium quality
e cіgs ωhiсh help you enjoy ѕmοkіng сigarettеs, withοut wоrryіng regаrdіng your health.


Αlso viѕіt mу wеb
page :: green smoke coupon code

Anonymous said...

i stop ѕmoking thanks to a person !!

my web page christianprayerchain.co.za

Anonymous said...

V2 сіgs comes іn two pieсе design
which combineѕ thе cartridges and atomizeг.



my weblog Prnewswire.Com

Anonymous said...

Εxcellеnt article. Ι'm going through a few of these issues as well..

My web-site - netserver.ro

Anonymous said...

For a lot more Informations Please visit our Assessment website.



My blog post; Flex Belt Review

Anonymous said...

I'm going to be posting my own version of this as soon as I'vе lookеd іnto
іt ωith more сonsidегаtion.

For now I'll just say I'm not persuaԁed by this.


Here is mу web ѕitе :: cheapest secured loans

Anonymous said...

So, quеstion timе, ԁo we gеt thе chancе tо ask аnything?


Lοok іnto my web blog; fast cash loans in 1 hour

Related Posts Plugin for WordPress, Blogger...